Rancang Bangun Sistem Informasi Pemesanan Jasa Wedding Organizer Berbasis Web (Studi Kasus Silvia Wedding Organizer)

Hardilla, Dikka (2026) Rancang Bangun Sistem Informasi Pemesanan Jasa Wedding Organizer Berbasis Web (Studi Kasus Silvia Wedding Organizer). Skripsi thesis, Universitas Islam Negeri Imam Bonjol Padang.

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Abstract

Managing service bookings for a wedding organizer plays a crucial role in ensuring smooth customer service and efficient business operations. However, the booking process at Silvia Wedding Organizer currently relies on conventional methods such as direct communication and WhatsApp and manual record-keeping in logbooks. This approach leads to various issues, including the risk of recording errors, scheduling conflicts, decentralized payment management, and difficulty in tracking customer communication history. This study aims to design and develop an integrated, web-based booking information system to streamline the booking management process at Silvia Wedding Organizer. The research employs the Research and Development (R&D) method alongside the Unified Software Development Process (USDP) framework, covering the stages of communication, planning, modeling, construction, and deployment. The system is designed using Unified Modeling Language (UML), built with the Laravel framework and a MySQL database, and integrated with the Midtrans payment service. Key features include a package catalog, service and add-on bookings, digital payments via Virtual Accounts, live chat consultations, notifications, ratings and reviews, as well as administrative tools for managing customer data, packages, add-ons, and orders. System testing was conducted using Black Box Testing and the System Usability Scale (SUS). SUS testing involving 10 respondents comprising both administrators and customers yielded an average score of 93.25, placing the system in the "Acceptable," "Best Imaginable," and "Grade Scale A" categories. The results demonstrate that the developed system successfully integrates booking, payment, communication, and data management into a single web-based platform, thereby making the service delivery and booking management processes at Silvia Wedding Organizer more structured and highly well-received by users.

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