Komparasi Kepuasan Pengguna Softwore Akuntansi Di KKSP PT Semen Padang

Alveiro, Damiano (2025) Komparasi Kepuasan Pengguna Softwore Akuntansi Di KKSP PT Semen Padang. Skripsi thesis, UIN IMAM BONJOL PADANG.

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Abstract

Damiano Alveiro - 2117020009, Comparative Analysis of User Satisfaction with Accounting Software at KKSP PT Semen Padang This research was motivated by the transition from Zahir Accounting to Accurate Online at KKSP PT Semen Padang. The shift aimed to improve accessibility and provide real-time information, yet a comparative evaluation was required to ensure user acceptance and satisfaction. This study seeks to measure the level of user satisfaction and compare the influencing factors of both software systems.The study employed a quantitative method, with data collected through questionnaires distributed to 130 employees who had experience using Zahir and Accurate Online. Data analysis was conducted using Structural Equation Modeling - Partial Least Squares (SEM-PLS) with SmartPLS, based on the End User Computing Satisfaction (EUCS) model, which consists of Content, Accuracy, Format, Ease of Use, and Timeliness, with the addition of User Adaptability and Age Range variables.The findings reveal that the model explains 41.3% of the variance in user satisfaction (R² = 0.413), categorized as moderate. Six variables—Accuracy, Adaptability, Content, Ease of Use, Format, and Timeliness—significantly influence satisfaction, with Ease of Use emerging as the most dominant factor (f² = 1.609). In contrast, Age Range has no significant effect (f² = 0.001), indicating that demographic differences do not determine satisfaction levels.Comparative results show that Accurate Online outperforms Zahir in terms of Ease of Use, Timeliness, and Adaptability, while Zahir Accounting excels in Content and Format, particularly in generating more detailed financial reports. Overall, both systems provide a high level of user satisfaction, but Accurate Online is better aligned with the operational needs of KKSP PT Semen Padang, which prioritize efficiency, flexibility, and real-time data access.Keywords: User Satisfaction, Accurate Online,Zahir, EUCS Model, SEM-PLS, Accounting Software

Item Type: Thesis (Skripsi)
Uncontrolled Keywords: User Satisfaction, Accurate Online,Zahir, EUCS Model, SEM-PLS, Accounting Software
Subjects: T Technology > T Technology (General)
Divisions: Fakultas Sains dan Teknologi > Prodi Sistem Informasi
Depositing User: Ruang Baca FST
Date Deposited: 08 Sep 2025 08:29
Last Modified: 08 Sep 2025 08:29
URI: http://repository.uinib.ac.id/id/eprint/31025

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