PENGUKURAN KEBERHASILAN APLIKASI MANDE MENGGUNAKAN PENDEKATAN DELONE MCLEAN IS SUCCESS MODEL DAN TECHNOLOGY ACCEPTANCE MODEL (TAM) (Studi Kasus: Aplikasi MaNDE UIN Imam Bonjol Padang)

Firrizqi, Alya Sahira (2024) PENGUKURAN KEBERHASILAN APLIKASI MANDE MENGGUNAKAN PENDEKATAN DELONE MCLEAN IS SUCCESS MODEL DAN TECHNOLOGY ACCEPTANCE MODEL (TAM) (Studi Kasus: Aplikasi MaNDE UIN Imam Bonjol Padang). Skripsi thesis, UIN Imam Bonjol Padang.

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Abstract

Electronic Service Script Management Application (MaNDE) is an application used for electronic management of official manuscripts built with the aim of facilitating mail service activities ranging from data processing or administration, communication, coordination, reporting and delivery of information within the scope of Imam Bonjol Padang UIN and to minimize the use of paper or paper less. However, at present, it is not known to what extent the success of MaNDE has been implemented and there is a desire from UIN Imam Bonjol Padang to apply reliable mail management and go online as well as create a computerized campus management system that is expected to benefit the academic community. The purpose of this study is to measure the success of MaNDE applications using a combination approach model from Delone McLean IS Succes Model and TAM with 7 variables, namely System Quality, Information Quality, Service Quality, Perceived Usefulness, Perceived Ease of Use, User Satisfaction, and Net Banefit which was adopted from Hari Laksono's research (2017) with the hope of providing knowledge to stakeholders at Imam Bonjol Padang UIN whether the goals and expectations of the application have been achieved or not. The research was conducted with a quantitative approach and the dissemination of questioners in person and online with 30 questions. The analysis carried out was demographic analysis using Microsoft Excel and PLS SEM analysis with SmartPLS v.4.1.0.0. The results of 11 hypotheses presented in the study, 2 variable relationship paths were declared insignificant and rejected because the T-test value and path coefficient did not meet the requirements or were less than the thresholds of 1.96 and 0.1. While the 9 variable relationship paths are declared to have a significant effect and are accepted because the T test value and path coefficient meet the requirements or are above the thresholds of 1.96 and 0.1.

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