Analisis Kualitas Sistem Informasi dan Manajemen Rumah Tangga (SIMARTA) UIN Imam Bonjol Padang Berdasarkan Dimensi WebQual 4.0

Pernanda, Ari (2026) Analisis Kualitas Sistem Informasi dan Manajemen Rumah Tangga (SIMARTA) UIN Imam Bonjol Padang Berdasarkan Dimensi WebQual 4.0. Skripsi thesis, Universitas Islam Negeri Imam Bonjol Padang.

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Abstract

Information systems play an important role in supporting organizational services by improving the effectiveness and efficiency of information management. One of these systems is the Household Management Information System (SIMARTA), a web-based information system developed by Universitas Islam Negeri Imam Bonjol Padang to facilitate the management and scheduling of campus facilities. Evaluating the quality of SIMARTA from the users' perspective is essential to ensure that the system meets users' needs and expectations. Therefore, this study aimed to analyze the quality of the SIMARTA information system based on the WebQual 4.0 dimensions. This study employed a quantitative approach using the WebQual 4.0 method. The research instrument was a questionnaire developed based on the WebQual 4.0 dimensions, namely Usability, Information Quality, and Service Interaction Quality, with Overall Satisfaction as the dependent variable. Data were collected through questionnaires distributed to users who had previously used SIMARTA, resulting in 126 valid responses. The collected data were analyzed using descriptive and inferential statistical analyses with the assistance of SPSS software. Based on the predefined Likert scale interpretation, the results showed that all three WebQual 4.0 dimensions were categorized as good, with Service Interaction Quality obtaining the highest mean score (3.8426), followed by Usability (3.7646) and Information Quality (3.7593). Furthermore, inferential analysis revealed that the three WebQual 4.0 dimensions simultaneously had a significant effect on Overall Satisfaction, while Service Interaction Quality was identified as the most dominant dimension influencing user satisfaction. These findings indicate that users generally have positive perceptions of the quality of SIMARTA; however, improvements are still needed, particularly in the system interface, the timeliness of information updates, and service status monitoring features. Therefore, the findings of this study are expected to serve as a reference for evaluating and continuously improving SIMARTA to better meet users' needs and expectations.

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