Analisis Faktor-Faktor yang Mempengaruhi Penggunaan Sistem Antrean Online Mobile JKN di Puskesmas Selayo dengan Pendekatan DeLone & Mclean IS Success Model

Yani, Septri (2026) Analisis Faktor-Faktor yang Mempengaruhi Penggunaan Sistem Antrean Online Mobile JKN di Puskesmas Selayo dengan Pendekatan DeLone & Mclean IS Success Model. Skripsi thesis, Universitas Islam Negeri Imam Bonjol Padang.

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Abstract

The use of the online queue feature through the Mobile JKN application at Puskesmas Selayo is still relatively low compared to the use of manual queues. This condition indicates the need to analyze factors related to the actual use of the online queue feature. This study aims to analyze the effects of System Quality, Information Quality, and Service Quality on User Satisfaction, as well as the effects of these three variables and User Satisfaction on Actual Use of the Mobile JKN online queue feature based on users' self-reported responses at Puskesmas Selayo. This study employed a quantitative approach using the DeLone & McLean Information System Success Model. Data were collected through questionnaires distributed to users of the Mobile JKN online queue feature at Selayo Public Health Center, with Actual Use measured based on users' self-reported responses through the questionnaire, and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with the assistance of SmartPLS 4. The results showed that System Quality had a positive and significant effect on User Satisfaction, while Information Quality had no significant effect on User Satisfaction. Service Quality had a positive and significant effect on User Satisfaction. Furthermore, System Quality and Information Quality had no significant effect on Actual Use, while Service Quality had a positive and significant effect on Actual Use. User Satisfaction also had a positive and significant effect on Actual Use, with the largest path coefficient of 0.568. The results indicate that System Quality and Service Quality have significant relationships with User Satisfaction, while Service Quality and User Satisfaction have significant relationships with Actual Use of the Mobile JKN online queue feature based on users' self-reported responses at Puskesmas Selayo.

Item Type: Thesis (Skripsi)
Uncontrolled Keywords: DeLone & McLean, Mobile JKN, System Quality, Information Quality, Service Quality, User Satisfaction, Actual Use, PLS-SEM
Subjects: Tajuk Subjek > 000 Ilmu Komputer, Ilmu Informasi dan Karya Umum > Ilmu Komputer > Pemrograman Komputer
Tajuk Subjek > 000 Ilmu Komputer, Ilmu Informasi dan Karya Umum > Ilmu Komputer > Pemrograman Komputer > Sistem Informasi
Divisions: Fakultas Sains dan Teknologi > Prodi Sistem Informasi
Depositing User: Ruang Baca FST
Date Deposited: 23 Sep 2026 08:02
Last Modified: 23 Sep 2026 08:02
URI: http://repository.uinib.ac.id/id/eprint/34905

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